Shipping policy
On Hand delivers within South Africa using reputable courier partners.
Estimated delivery times:
Orders are typically processed within 1-3 business days within main centers, and 3-5 business days within regional & outlying areas excluding weekends and public holidays. Delivery times may vary depending on location and courier service.
Courier Allocation:
To ensure reliable service, we make use of BobGo, which assigns your parcel to a trusted courier (such as Fastway Couriers or similar providers).
This approach allows us to:
- Optimize delivery speed
- Maintain consistent service levels
- Offer competitive shipping rates
Shipping costs are calculated at checkout. Once an order has been dispatched, delivery timelines are dependent on the courier and are beyond our direct control.
Customers are responsible for ensuring delivery details are accurate. On Hand cannot be held responsible for delays or losses resulting from incorrect address information
Load-Shedding & Delays Notice
Delivery and processing times may be affected by load-shedding, extreme weather, or courier network disruptions. We appreciate your understanding during such circumstances.
Delays:
While we aim to meet all delivery estimates, delays can occasionally occur due to:
- High demand periods
- Weather or logistical disruptions
- Remote delivery locations
